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ATPM 5.06
June 1999




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Review: eFax

by Eric Blair,


eFax LogoProduct Information
Service Provided by:
Price: free

If you are reading this article, the odds are pretty good that you own a modem. And, unless you like growing facial hair while your Web pages download, your modem probably has built-in fax capabilities. Hence the name “fax modem.” I am currently on my third such device and, as of a month ago, I could count the number of times I used the fax functionality provided by my modem on one hand.

Sending faxes wasn’t the problem—receiving them was. Since I had only a single phone line, I would have to pick up the phone, dash to the computer whenever I heard the telltale fax tones, tell the fax modem to pick up, and pray that I had acted fast enough. The moral of the story: while a fax modem may be great for sending faxes, unless you have a dedicated line, they are a royal pain for receiving faxes. Besides, if you are going to shell out the cash for an extra line, you may as well spring for a full fledged fax machine so you can put your Mac to more productive use.

A solution to the single phone line/fax modem dilemma comes in the form of fax to e-mail services. With these services, your faxes are sent to some location where they are converted to images, attached to an e-mail message, and then rushed off to your inbox. One company providing such a service is On the surface, this seems like a great idea. For a grand total of $0.00, you get your own incoming fax number, unlimited faxes, and digital copies of all faxes which can be archived or thrown out, depending on importance. If you keep your hard drive properly backed up, you may never lose a fax again. This certainly seems more durable than a single hard copy that you would get from a fax machine. A coffee spill here or a misfile there and your important message is gone forever. With a digital copy, however, you can just call the file up on your monitor, and even print it out. One side note about that incoming fax number mentioned earlier: the chances are good that your fax number will not be in the same area code as you. This means that a friend down the street may be able to call you for free, but if that friend faxes you something, there will probably be long distance charges. If the people who fax you live in a different area, though, this is a moot point.

Signing up for the eFax service is a breeze. You fill out a short form on the Web page and wait for your informational e-mail. This e-mail contains your personal fax number, your PIN number for accessing your account information, and other information about the eFax service. At this point, you are all set.

eFax Signup

Where eFax runs into trouble is its support (or lack thereof) of the Macintosh platform. For a service like eFax to truly be free, there should be a no-cost way to actually see what people send you. Fax files are stored as TIFF-F files. Unlike plain vanilla TIFF files, TIFF-F files are broken down into multiple pages. Under Windows, eFax users get the handy Microviewer application, which is designed to display TIFF-F files. Macintosh users are not so lucky. There is no version of Microviewer for the Mac. PictureViewer, included with QuickTime 3.0 and above, cannot display TIFF-F files. Neither can AppleWorks, included with the iMac. So much for free. I know of four currently shipping programs that will properly display TIFF-F files: OmniPage 8, WorkingPapers Pro and LE, and GraphicConverter (reviewed in ATPM 5.02). Of these three, GraphicConverter is the least expensive, at $35.00 in the United States. GraphicConverter has a wonderful reputation, which is well earned, but it is definitely overkill for somebody solely interested in viewing and printing faxes. Such users should take a look at Tiff-Sight (see below).

While not specifically a problem with eFax, privacy is an issue with fax to e-mail services. When you convert a fax to an e-mail attachment, it becomes vulnerable to the same issues as regular e-mail. At this very least, your ISP (or employer) could easily take a peek at your incoming faxes. Windows users can elect to have their faxes encrypted, then decrypt them with the Microviewer application. Mac users do not have that option.


One concern I had about the eFax service was the speed at which faxes could be received, converted, and e-mailed. Some testing on my part proved that this concern was unfounded. I found the process to be exceptionally fast. As I write this, I am in Miami, Florida. My fax number is somewhere near Boston, Massachusetts, in the 508 area code. The ATPM mail server is...well, nobody really knows where the ATPM mail server is. It’s one of life’s great mysteries. [I am told it’s somewhere in Maryland, but I’ll believe it when I see it. —MT] As a test, I sent three faxes to myself: a 4-page text document, a 2.5" x 3.5" picture with cover page, and a 4-page text document with a full page picture on page 5. By the time the third fax was being sent, faxes one and two were sitting in my incoming message mailbox.

As for file sizes, the 4-page text document came in at 196K, the 2.5 inch by 3.5 inch picture with cover page came in at 108K, and the 5-page fax was 844K. None of these files are prohibitively large, so downloading them was not a major problem.

Thus far, I have only had one problem with a fax I received. I was sent a 5-page fax from a plain paper fax machine. Pages 1 and 2 came out fine, but pages 3 through 5 were crammed onto a single page. This page was unreadable. This issue did not appear with any of the three test faxes. The test faxes, however, were sent from a fax modem. I suspect that the fax software did a better job of clearly indicating page breaks than the plain paper fax did.

The quality of the incoming faxes was as good as could be expected from faxes. Viewing faxes in GraphicConverter is difficult, however, since GraphicConverter will only display the files in black and white. Viewing the files in grayscale significantly increases the readability of text files. Grayscale also makes pictures more recognizable.

Black and White


For viewing faxes in grayscale format, I used a program called Tiff-Sight. Currently in public beta testing, Tiff-Sight looks to be shaping up as an alternative to GraphicConverter if your needs are limited to viewing faxes. Designed specifically for viewing TIFF-F files (it can handle TIFF files as well), it takes steps like anti-aliasing text to make faxes easier on the eye. It is also smaller, both in terms of hard drive size and RAM footprint, than GraphicConverter. Tiff-Sight is available from and carries a shareware fee of $10.


eFax is definitely a good idea. For Mac users, though, eFax falls into the category of “there must be a better way to do this.” On the one hand, I must give eFax credit for pointing out that there are ways for Mac users to take advantage of their service. On the other hand. Mac users miss out on the best features of the service—namely the encryption and the free part. Until Macintosh users can access the same features as Windows users, it would be difficult to rate the eFax service as anything better than Good.

AppleCopyright ©1999 Eric Blair Reviewing in ATPM is open to anyone. If you’re interested, write to us at

Reader Comments (43)

Joaquin M. Frasu · August 17, 2001 - 23:03 EST #1
I have just installed Charter Cable. Please inform me how I can use your service on cable. I will not have a phone line to my computer. Thank you.
Eric Blair (ATPM Staff) · August 17, 2001 - 23:12 EST #2
Joaquin, eFax works by receiving faxes via e-mail. You'd just sign up for the service and provide your e-mail address. Any faxes get sent there, no phone line necessary. I believe eFax has a premium service for sending faxes, but I'm not certain. Their web site is down right now for scheduled maintenance, so I wouldn't know how that would work or what it would cost.
John Harrris · September 4, 2001 - 10:48 EST #3
I am having trouble getting the home page to come up. I would like to sign up.
Lee Bennett (ATPM Staff) · September 5, 2001 - 01:21 EST #4
John, it must have either been a temporary foul up, or something is up with your internet provider, because it loads perfectly fine for me.
Peter Hayden · September 16, 2002 - 16:09 EST #5
When I signed up for eFax free, it was unlimited, per your article in 1999. They sent me a very accusatory letter saying it was for LIMITED service only.

I don't mind upgrading, but accusing a potential client of a breach of contract isn't cool. I'll shop elsewhere. Below is what their text said in the letter to me.

Note: I signed up in 1998 and that agreement had unlimited service for free.

Thank you for choosing eFax. We are proud to deliver millions of pages
for millions of customers every day. As you may know, we offer our
customers two types of service, eFax Free and eFax Plus.

eFax Free accounts are designed for users who are trying out the
service, or who receive a limited number of faxes. In order to provide
quality service for all eFax customers, we do not support high usage of the eFax Free service.

When you signed up for your Free account, you agreed to the eFax
Customer Agreement, which states the following: "As a Free Service Customer, [you] may receive a limited number of faxes in your email."

We consider a limited number of faxes to be up to 20 pages a month.
Over the past three months at the number 1-603-308-1264, you have received 658 pages.

For this level of use, you must upgrade to our high-volume version of
eFax Plus: an account that costs $9.95 monthly, plus 10 cents per page after the first 100 pages.

Click here to upgrade your account now and keep your service. For
reference while upgrading, your eFax number is (OMITTED BY DESIGN) Because we cannot support your current level of usage on a Free account, please be aware that if you do not upgrade your account by September 30, your account will be suspended and your eFax number will stop delivering faxes.
Eric Blair (ATPM Staff) · September 17, 2002 - 11:00 EST #6
Mr. Hayden,

Honestly, I'm going to side with eFax on this one.

First off, their terms of service when you signed on most likely gave them permission to change those terms at any time -- that clause is certainly included in the current customer agreement.

Second, the number of faxes you received seems a bit high for non-commercial use -- and commercial usage is prohibited on the free accounts.

Third, as far as termination of service letters go, I don't find the tone of the eFax letter that threatening. They alerted you to a problem with your account and gave you the opportunity to fix it. According to their terms of service, they could have terminated your account without warning.
anonymous · January 22, 2003 - 19:15 EST #7
I signed up for eFax service less than a month ago and paid for 1-year service, but now I am regretting that decision.

Their customer service is very bad. I was kept on the phone waiting for the next operator for more than 1 hour. I had to give up after while.

My problem is some of my faxes were never delivered. I even sent some faxes to myself from a land fax machine but never received them through eFax. This has happened on many occasions and I could not get any help from their customer service reps.

Now I am thinking of canceling the service and going with one of their competitors. Any opinion?
anonymous · January 23, 2003 - 22:03 EST #8
As an alternative to eFax, I highly recommend MaxEmail. eFax was good when it started but has since been bought by another company. MaxEmail was started by IGC, the company that created eFax and ran the service back when customer service was much better. MaxEmail does not provide a permanent free service but offers fax sending and receiving for $15 per year plus a $10 start-up fee. Both the basic send/receive service and the premium services are much cheaper than the ones I've seen from eFax and other competitors. The service is high quality, possibly a little faster than eFax, and the customer service is very good. eFax is so large that form responses are the norm, but MaxEmail is still small enough that you can get a personal response to a support question.

The $15/year includes voicemail and a non-local number for receiving faxes (no extension). The MaxEmail web site is fast and straightforward, and allows you to change settings, download or forward recent faxes and voicemails, and send faxes.

I'm sure there are other good services out there but MaxEmail seems to still be flying a little below the radar, so I thought I'd throw in a good word.
anonymous · January 23, 2003 - 22:44 EST #9
I just checked the pricing for MaxEmail. The basic service has a limit of 200 fax pages received per month (which is more than enough for me). The full service offers local numbers in many cities -- as well as toll-free numbers -- for $59.40 per year, $17.85 quarterly, or $7.95 per month. Faxes received at toll-free numbers cost 10 cents per page and sending faxes with either the basic or full service costs 5 cents per 30 seconds of transmission time. Rates change so check to see what the current rates are.
anonymous · March 18, 2003 - 19:01 EST #10
I am very disappointed with eFax. I sent faxes to myself to test the service before receiving a very important fax from someone. The test fax hasn't come in ... it's been more than 7 hours! Will it ever come? Who knows!!
Tee · April 2, 2003 - 10:08 EST #11
I downloaded eFax Messenger Plus and got a fax number for free, too. But, to my dissappointment, I was unable to send or receive any faxes. I got a reply that said I have to register for an e-mail address at which you have to pay for before you can send or receive faxes. This is blackmail because it was said to be a free signup. Why waste our time in downloading eFax when it wasn't meant to work?
anonymous · August 11, 2003 - 15:25 EST #12
We have, regrettably, signed on for a 1-year subscription to eFax. After just over a month of use, we were notified by eFax that the rate for our service is going increase to $12.95/month for up to 250 pages received and 15 cents/page for any additional pages above that limit. I find it interesting that we have been receiving a significant number of unsolicited fax transmissions (is someone distributing our fax number to marketing lists?), and that many of our legitimate faxes have additional pages of unsolicited marketing hype appended to them (which I would imagine can only occur at the fax server level). Both factors work together to increase the overall monthly page count and increase our billable fee. Can you say "Class Action Lawsuit" boys and girls?!?!?!
Lee Bennett (ATPM Staff) · August 12, 2003 - 00:40 EST #13
Check the fine print and make sure whether there's anything that gives eFax the legal ability to change the monthly fee during a customer's subscription term. If there is, there's not a whole lot you can do about that part of it, but if there's absolutely nothing, then eFax is violating a contract by illegally changing the conditions in mid-term.

As for the advertising, is it certain than the ads are counting against the number of allowable transmissions? Additionally, I thought there were laws that prohibited fax advertising of any kind because it forces the recipient to "pay" for the ad with paper and a term of unavailability of the phone line.

Just my two cents worth--and you're probably due some change.
DS · September 16, 2003 - 17:35 EST #14
I have had an eFax free account for a couple of years. I really only started using it this year. It has been great, up until a month ago. The number stopped accepting faxes. I sent an e-mail to customer support and received an auto-reply stating my issue would be resolved soon. Five weeks plus and no love. I called customer support, but they refused to help me on a free account. I am looking for a new service now.
Phoebus · November 15, 2003 - 00:24 EST #15
I used eFax free for almost two years. Last month, someone tried to send me a fax and repeatedly could not get it through. It worked a week later. This month, after someone sent me a 6-page fax four times, because they thought it hadn't gone through, I got the friendly e-mail telling me that I received more than 20 pages in one month and MUST upgrade or the service will be discontinued. I checked their FAQ: there is NO way to stay on the free plan. But, you can cancel the old plan and apply for a new account.

I'll take a look at MaxEmail.
Judith Gringorten · November 15, 2003 - 20:16 EST #16
I have been trying MaxEmail via the free trial. I already see that there are problems. This service does not support all files, so you can't send any item you want from your computer. With eFax, it converts virtually anything! Is this just a problem with the free trial?

I'm seeing the pros and cons of both programs. MaxEmail allows you to receive faxes in PDF form which most people can then open if you want to e-mail the fax to them. But it is much easier to fax using eFax since you don't have to use the e-mail or web system. You can just send it right to the fax software, and their software allows you to annotate a fax where MaxEmail does not have any such software. So, I'm undecided for now!
anonymous · January 2, 2004 - 00:23 EST #17
We are very unhappy with efax/j2/jconnect -- all the same company now. We've been a paying customer for many years, and the service keeps going downhill. Their tech support has now been outsourced to India, where the reps don't know anything at all about the service. (We were told by tech support that there is no voicemail service, despite the fact that we've been receiving our voicemail that way for 5 years.) Their customer service is appalling, and we were just notified that our annual fee will be increased by 65%. It will be a pain to switch to another service, since it means changing the voicemail/faxmail number we've given to a lot of people, but it will be worth it to get away from them.
Robert Ruff · January 14, 2004 - 14:40 EST #18
User since 1997. IMHO, EFax has turned into a scam. I'm being told that my usage is too high for free, but the fact is, I only average 1 page a month that is not FAX SPAM, which I believe is commercially profiting EFax. So, screw them, I am not upgrading and when they drop my account that will be good because I will no longer get 20+ pages of their sorry-assed FAX SPAM every month.
TJ · February 22, 2004 - 03:49 EST #19
I, too, just got hit with the ominous-sounding letter about too much usage. Granted, I *did* receive 28 pages in one month, an all-time record for me. I would estimate that puts my total eFax usage at about 35 pages in 5 years!

I'm disappointed but not terribly shocked that eFax has gone the way of many other online services: started out offering something cool for free and then slowly whittled away the appeal of the free version to try to drive people towards the paid version. Their failure to net high-paying corporate clients results in higher and higher fees for us. At $12.95 a month, you'd have to be sending a LOT of faxes from one part of the globe to another to make it worth your while. So long, eFax!
Evan Appelman · March 28, 2004 - 20:33 EST #20
I used free eFax for incoming faxes for several years with full satisfaction. I average no more than one incoming fax per week. In recent months, however, the number of spam faxes has been increasing to 1-2 per day. And now eFax tells me that because of these spam faxes, I have exceeded the free limit, and if I want to keep my fax number, I will have to pay for their overpriced premium service. (They did graciously say that I could wait a few weeks and then apply for a different free number.) I guess you get (at most) what you pay for.
Ross Mitchell · May 27, 2004 - 14:36 EST #21
Does anyone have a copy of the eFax agreement from 1999. I'm looking into the legality of what they're doing and haven't been able (yet) to get what I want from them.

If you've got something, please send it to ross at jetlag dot com. (What we'll do to avoid email address harvesting. ;-) )

Thanks much.
Anonymous · March 16, 2005 - 15:14 EST #22
I recently signed up with jconnect/efax and cancelled within the trial window. I must say the customer service employee I spoke with was pleasant and didn't give me a hard time about the cancellation or a refund. The tech support, though, was unbelievably bad. I tested the voicemail during the first week and roughly 20% of the calls weren't going through, which is unacceptable. I called tech support and spoke with someone in India who had no idea what he was doing. He told me that he fixed the problem and that I wouldn't have any problems in the future because he moved me to a new server and the name of the server was "boss". Yes, you read that correctly, he was telling me to rest assured because the server was so good it was named "boss". I didn't know whether to laugh or cry. I cancelled within the hour.
efax user · July 1, 2005 - 12:24 EST #23
Efax sucks now. Their free acct is limited to 10 pages a month. They make you upgrade to a paid account to send anything, or receive more than 10 pages, but you get the same low-quality service as the free acct.

It used to be good, but the party's over... They're trying to squeeze as much profit out of their customers before they fold...
ravi verma · July 16, 2005 - 00:30 EST #24
I am from Assam, India. I want to know if I can use efax for recieving from to my email account for free. If yes, what will be my fax number and what are the limitations in free efax recieving service.

I want to try this free recieving efax service before upgrading to both sending and recieving efax service.

Please guide me through.

Thanking you,
Larry LeGrande · August 20, 2005 - 18:33 EST #25
I recently signed up for what was billed as a free trial account. These days, of course, many companies ask for your full contact info and credit card in order to activate trials. I didn't bat an eye at that. I noticed the next day that my account had been billed $25.90 as soon as I had signed up. I wrote an e-mail immediately to cancel and ask for a refund.

Long story short, over the course of the next week there were numerous e-mails and phone calls. I was told everything from 'there is no free trial' 'where on the site did you see the free trial' and via e-mail 'please send us your account information with a, b and c once more' when the e-mail thread already had this information in two different places.

In the end they refused any refund, not even a partial one. I was polite throughout the process and I promptly jumped through all of their silly hoops. I have to admit I am upset at this waste of time provoked by their unscrupulous business practices and rotten customer service. I am disputing the charge and will keep you posted as to what happens there.

Aside from this despicable way of doing business, their product has some serious issues. I think I might have some insight into others' comments re: lost faxes. The day after I downloaded the software I received an 11 page page from a law firm that [a] was not intended for me, and [b] appeared to be directed to a number different that the one it arrived at.

Bottom line - don't use eFax unless you want a shoddy product, poor service and you get a kick out of supporting unethical businesses.
Andy Lewis · August 25, 2005 - 09:13 EST #26
I did the free trial last month and cancelled.

I noticed on my credit card bill that I'd been charged 7 pounds 50.

I've just messaged customer service and they said that although I cancelled my account, I had TWO accounts. Why would I open 2 accounts!? If this was an honest mistake, wouldn't they have emailed me when the second number was "registered"? At least to tell me my fax number.

I was told "no refund is applicable" and I've been given a customer service phone number.

We'll see.
Solomeo · September 22, 2005 - 13:57 EST #27
Hi I became a user of eFax recently but the problem is that no one can send me faxes to this number 1 (810) 592-0243 I live in Quito, Ecuador, South America. Is the number correct? or I don't have to put the number 1, or what??
Please help me. Thank you.
chuck · November 27, 2005 - 22:10 EST #28
Yeah, "1" is the country code for the United States, so it's needed, in addition to whatever numbers are required to access international dialing. Like, "00", perhaps.
Sam Stone · December 13, 2005 - 22:12 EST #29
I have Efax Plus the premium service for a few years now. Efax is quite unreliable and it does not work with some fax machines, I have had this problem a number of times, some fax machines cannot receive a fax sent by Efax.

The other problem is that sometimes a simple fax will take forever to be sent resulting in a high charge since they charge by the minute.

The reliability of the service is low and you don't often know if your fax will go through.

Also Efax sends spam to you, I firmly believe this because I always get some spam faxes after I sent a fax from Efax, this probably signals to them that the service is being used and I usually get a few junk faxes right after I fax something. I remember that Efax was fined a while back for doing this.

Furthermore they do not store your faxes online like they used to, so if you are traveling you can't resend your faxes like you used to be able to.

Bottom line this is a great opportunity for another company to come along and offer a better product for a decent price. Remember that Efax came along when everything on the internet was given away for Free. So they had to start charging after the bust.

But it would have been better if the created a decent product with decent support.
Mac User · December 29, 2005 - 16:11 EST #30
I have a mac and use I've used Safari and FireFox and Mac's Mail to send/receive and view faxes.

RapidFAX works just fine on the Mac OS X. You can choose between Tiff (not Tiff-f) and PDF as your receiving format, so you have some flexibility there. And the program Preview lets you view the faxes so easily.

I recommend Macs and RapidFAX for pc to fax, fax to pc, internet fax, etc needs.
Eamon · March 11, 2006 - 09:38 EST #31
Don't consider using efax free for any serious use unless you're prepared to be inundated by spam. I had a free efax account that I used infrequently - one or two faxes a month. Then one day I discover that the efax number is no longer in use. I contacted efax and received this reply.


Thank you for contacting eFax Customer Support.

Your account has been suspended due to our inability to send sanctioned 3rd party advertisements to the contact e-mail address provided for your account.

eFax uses 3rd party advertisements to support eFax Free accounts. If we are unable to send these advertisements to your contact e-mail address, we can no longer provide you with free service.

One of three things occurred to stop advertisements from being successfully delivered to your e-mail address.

1. One or more of our advertisements were reported as an unsolicited message (spam).
2. Your e-mail provider bounced 20 or more messages from eFax.
3. A link at the bottom of one of the eFax advertisements was clicked requesting that we cease sending you advertisements and requesting the termination of your Free service. The link stated If you wish to opt out of third party advertising, you may upgrade to an eFax Plus account. Or you may unsubscribe and close your eFax Free account.

If you would like to retain your current number: ********* you will need to upgrade the account. To upgrade online please go to and log into your account. When you are logged in you will be sent to the Profile page. You should see a link just above the Change Pin button that says Upgrade My Account.

You may also go to the link that says Upgrade which is located on the menu bar at the top of the page. If you would like to upgrade over the telephone, please contact our Sales Team, Monday through Friday from 8:00am to 5:00pm Pacific Time, at 1-323-817-3217 or 1-800-958-2983 to assist you with the upgrade and reactivation of your account.

If you take no action on the account suspension, it will be closed. You may sign up for a new eFax Free number once the cancellation is complete. If the suspension was due to spam rejection or bounced e-mails, we recommend using a different e-mail address for the new account.

eFax Customer Support
Evan Appelman · March 12, 2006 - 00:28 EST #32
Since giving up on eFax a couple of years ago (after being told that the spam I was receiving made my activity so high that I had to upgrade), I have been using J2 (Global Communications). Although supposedly run by the same parent company as eFax, I have received good (and free) service, AND NO SPAM!!
Debra Green · March 13, 2006 - 01:17 EST #33
Hmmmm. Interesting. A month ago I noticed two $30 charges on my bank statement from J2 Global. I had no idea who they were because I had never been charged by them before. I have had EFax Pro since August 2005 and get the normal charge of $12.95/month. When I called them they were asking me to verify all types of information and since I didn't know who they were I refused. They said that they were going to cancel any accounts that had been opened under my name and refund my $60. I later found out that they were part of the EFax family and was worried that my EFax account was cancelled. Sure enough, I can send faxes using EFax Messenger. But now I can't log in to the website. After reading all of the posts, I think I'll cancel the service altogether and find something else. Too bad. It was very convenient for me...
Jim Solamon · March 13, 2006 - 19:40 EST #34
You can find a comprehensive list of internet fax services including those that offer 30 day free trials at 30 Day Free Trial Faxes.
Aareeva · September 30, 2006 - 23:27 EST #35
New efaxing company
Quaiser · October 20, 2006 - 17:00 EST #36
eFax is increasing the price again!

I have 2 eFax numbers, and was content paying the 12.95, but it is now increasing to 16.95. I can now only recive 130 pages per month and send 30 free pages per month.

Price increase and limited service. Not good at all.
Ross · October 20, 2006 - 18:20 EST #37
I'm still hanging onto my free number by keeping my receipts down to fewer
than 20 pages per month.

At $16.95/month, a dedicated fax line starts to looks attractive.
EVAN APPELMAN · October 20, 2006 - 22:34 EST #38
JFax pulled the same stunt as EFax and demanded that I take their premium service because in one month I went over 20 pages, even though my average was much less. I have gone to Trust Fax. They handle incoming domestic faxes only, which are sent to you as pdf attachments: $20 per year for up to 70 pages, then 10 cents per additional page. You are given a toll-free fax number. So far it seems to work ok.
Joel M. · February 14, 2007 - 15:43 EST #39
eFax scammed me. I signed up for the free trial, and when I went to cancel I noticed that I'd been charged over $30. I called and asked why, and they told me I'd received over 600 faxes. I pointed out that I'd only received notice of about 10 pages, and they told me that they must have been 600 junk faxes, though they produced no evidence of these mysterious 600 pages. Avoid this service like the plague.
Friend of Yo · March 6, 2007 - 11:49 EST #40
Efax is a scam. My friend Yo tried to cancel and they didn't accept the cancellation. Only now that he closed his credit card they reacted and sent an email demanding payment. All in all he tried to get rid of them for 3 years without success. stay away.
Axel · March 25, 2007 - 05:15 EST #41
Efax has become nothing more then a fax spamming monster. I signed up with them back in the good old days when FREE actually meant free. After some time, first they tried to make me "upgrade" to a paid service under treat that otherwise my account would be closed. I rarely receive a fax, maybe 1-2 pages a month, and not every month, so I paid no attention to a couple of additional emails from them, and still my account was never closed. Then out of the blue one day all those spam faxes started to come in, and Efax started to try and put the blame on spammers, and to keep appearances they even asked users to report any spam faxes, which I naively did a couple of times, but they would still continue to come in. here's one old email from them I still have on file:

30 Jan 2002
Waging The War Against
Fax Spam

You check your email and notice you have a fax. But, instead of something you want to read, it's a cell-phone offer. Or a fabulous vacation offer. Or an unsecured credit card offer.

Whatever the offer, you've received an unsolicited junk fax. According to the Telephone Consumer Protection Act, unsolicited junk faxes are illegal and eFax is working hard to stop them. When you receive an unsolicited fax, it's important that you notify us at Attach the offending fax to your email.

At times, eFax faxes select special offers to free customers. However, these offers come from third-party vendors that have agreed to sponsor eFax's free service. These faxes are clearly marked.

Now we know where all that spam really always came from. And not to mention all the other EMAIL spam that also openly originated from one of the efax servers, although a different one then the one that sends you the faxes. So it was rather easy to set up a filter rule to get rid of all the email spam from them.

As of now I'm still keeping my free account, and as long as fax spam keeps within a manageable level. But if I get tired of them, I will just simply delete the email forwarder and that will be the end of it (you didn't give them your real main email address, did you?).

Oh, and BTW, that free fax viewing software, it used to be only 187KB (I still have the original Microviewer installer, and only use that version on any system), Now it's a 3MB bloated application, it basically does the same as the original Microviewer, ok maybe it has a couple of additional useless features to me, BUT always wants to connect to the internet every time you open a fax. Hehe, wonder why...
gsr · February 12, 2008 - 14:24 EST #42
The support sucks..big time. I called and of course the call went to India..where some stupid female rudely told me, their servers are down..and i can call them back in 1 hr, when i asked her for her tone, She told me since she doesent care if we stay or dont stay with efax..the number i called was 323-817-3205
HerMajesty · December 2, 2008 - 15:00 EST #43
I was very happy with my eFax account until I suddenly had problems receiving faxes. Turns out that they cut off my account because I had gone over their monthly limit. Now, that may be true but I signed up years ago and didn't remember a monthly limit. I would have been happy to upgrade but I don't recall getting any notice from them offering me that option before they cut me off, resulting in massive inconvenience for me and the company trying to fax me some urgent information. Bad business if you ask me.

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